Privacy Policy

1. Who We Are

KW Popcorn Ceiling Removal & Painting (“we”, “our”, “us”) provides popcorn ceiling removal and painting services across the Waterloo Region and surrounding areas. Our website is located at kwpopcornceilingremoval.ca. You can reach us at kwpopcornceilingremoval@gmail.com or (519) 729-7394.

2. Information We Collect

We collect personal information only when you voluntarily submit it through our quote or contact form. This includes:

• Your name
• Phone number
• Email address
• Service details (ceiling type, square footage, city)
• Any additional notes you include in your message

We do not collect any payment information on this website. We do not use tracking cookies beyond standard analytics.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your quote request and send you a pricing estimate
• Follow up to schedule your service
• Contact you about your project if needed

We do not use your information for marketing purposes without your consent, and we do not send unsolicited emails or texts.

4. We Do Not Sell Your Information

We do not sell, rent, trade, or share your personal information with any third party for marketing purposes. Full stop.

5. How We Store Your Information

Quote requests are stored securely in our database (Supabase), hosted on servers with industry-standard encryption. We retain your information only as long as necessary to complete your service or respond to your inquiry. You may request deletion of your data at any time by emailing us at kwpopcornceilingremoval@gmail.com.

6. Third-Party Services

Our website uses the following third-party services:

• Google Maps — embedded maps to show our service areas. Google's privacy policy applies to map interactions.
• Resend — used to deliver quote emails to you. Your email address is passed to Resend for delivery only.
• Vercel — our website hosting provider. Standard server logs (IP address, browser type) may be collected by Vercel.

7. Your Rights (PIPEDA)

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for us to use your information

To exercise any of these rights, contact us at kwpopcornceilingremoval@gmail.com. We will respond within 30 days.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this privacy policy or how we handle your information, please contact us: